Ericsson Desktop: Complete Setup and Installation Guide

Ericsson Desktop: Complete Setup and Installation GuideEricsson Desktop is a suite of desktop applications and tools designed to support Ericsson network management, configuration, and maintenance tasks from a workstation. This guide walks you through pre-requisites, installation steps, configuration, common post-install tasks, troubleshooting, and best practices to get Ericsson Desktop running reliably in your environment.

What you’ll find in this guide

• System requirements and prerequisites
• Downloading the correct Ericsson Desktop package
• Step-by-step installation on Windows (most common)
• Initial configuration and integration with Ericsson network elements
• License activation and component registration
• Post-install checks and performance tuning
• Common issues and troubleshooting tips
• Security and maintenance best practices

Prerequisites and system requirements

Before beginning installation, verify the following:

• Supported OS: Windows ⁄₁₁ (64-bit) or Windows Server 2016/2019/2022, unless your Ericsson documentation specifies otherwise.
• Processor: Minimum dual-core, recommended quad-core or better.
• RAM: 8 GB minimum, 16 GB recommended for smoother operation.
• Disk space: At least 10–20 GB free for installation and logs; more depending on modules.
• Network: Stable Ethernet connection; ensure access to target network elements and license servers.
• User privileges: Local administrator account for installation.
• Dependencies: Java Runtime Environment (JRE) version as specified by the Ericsson package (commonly JRE 8 for older tools), .NET Framework (check exact version), and any vendor-specific drivers.
• Firewall/Proxy: Configure rules to allow communication to Ericsson servers, license servers, and managed elements. Proxy settings may need to be set in application config files.

Confirm supported versions and exact prerequisites in the Ericsson release notes for your Desktop package to avoid compatibility issues.

Downloading Ericsson Desktop

1. Obtain access: Ericsson Desktop downloads are typically distributed via Ericsson’s customer portal or by your company’s Ericsson account representative. Ensure you have valid credentials and a licensed entitlement.
2. Select appropriate package: Ericsson offers different bundles (full suite vs modular installers). Choose the package matching your role (e.g., network engineer, OSS admin).
3. Verify checksums: After download, verify the file integrity using provided checksums (MD5/SHA256) against the portal values.

Installation — step by step (Windows)

Note: exact installer UI and options may vary by version. These steps outline a typical process.

1. Prepare the system

   • Log in as local administrator.
   • Disable real-time antivirus temporarily if required by release notes (re-enable after install and add exclusions).
   • Ensure required services (Windows Update, .NET installer) are functional.

2. Run the installer

   • Right-click the installer and select “Run as administrator.”
   • Accept the EULA.
   • Choose installation type: Typical (recommended) or Custom (select specific modules).
   • Select installation directory (default usually under Program Files).
   • Provide license server details if prompted, or choose to configure later.

3. Install dependencies

   • The installer may prompt to install JRE, .NET, or other prerequisites. Allow automated installs or install manually if company policy requires offline packages.

4. Configure network settings

   • Enter proxy or direct connection settings.
   • Configure SNMP, SSH, or other protocols used to reach network elements.

5. Complete and reboot

   • Finish installation and reboot if prompted.
   • After reboot, verify services related to Ericsson Desktop are running (check Services.msc).

Initial configuration and integration

1. Start the application as administrator on first run to allow configuration writes.
2. Configure license manager: Point the client to the license server hostname/IP and port. Validate license status.
3. Add managed elements: Use the discovery wizard or add elements manually by IP/hostname, credentials, and protocol.
4. Verify connectivity: Ping and test sessions (SSH, TL1, SNMP) from the Desktop to each network element.
5. Import credentials securely: Use built-in credential vaults if available; avoid plaintext storage.
6. Configure user roles: If multiple admins use the workstation, configure user-level permissions and profiles.

Post-install checks and performance tuning

• Confirm logs: Check application logs for errors (installation and runtime logs).
• Startup behavior: Configure the app to start with Windows if needed.
• Memory tuning: Increase Java heap or application cache per vendor guidance for large networks.
• Disk management: Configure log rotation and archival to prevent disk exhaustion.
• Update policies: Enable automated updates or set a patch schedule.

Common issues and troubleshooting

• License errors: Verify license server reachability, firewall rules, correct port, and correct license file/entitlement.
• Java/compatibility problems: Match the JRE version required by your Ericsson Desktop release. Use vendor-recommended JRE; avoid newer major releases unless supported.
• Network access failures: Check routing, DNS resolution, credentials, and protocol ports (SSH/Telnet/SNMP).
• Installer fails or hangs: Run installer in verbose mode (if available), check Event Viewer for errors, ensure no processes lock installer files.
• Slow performance: Increase RAM/heap, disable unnecessary modules, and check network latency to managed elements.

Security and maintenance best practices

• Keep the system patched: Apply Windows updates and Ericsson Desktop patches per maintenance windows.
• Least privilege: Run daily operations under non-admin accounts; reserve admin accounts for installation and configuration.
• Secure credentials: Use built-in credential stores and rotate passwords regularly.
• Network segmentation: Place management workstations on a secured management VLAN with restricted access.
• Backup configuration: Regularly export and back up application settings and managed-element configs.
• Monitor logs: Centralize logs (SIEM) for anomaly detection and audit trails.

Example checklist (quick)

• Hardware/OS validated ✅
• Dependencies installed ✅
• Installer checksum verified ✅
• License server reachable ✅
• Managed elements added and reachable ✅
• Backups and monitoring configured ✅

When to contact Ericsson support

Contact Ericsson support if you encounter:

• License server or entitlement mismatches that cannot be resolved.
• Installer bugs or crashes reproducible across systems.
• Complex integration with OSS/BSS that requires vendor assistance.
  Provide logs, configuration snapshots, and exact software versions when opening a support ticket.

This guide covers the complete lifecycle from download to daily operations. For exact commands, screens, and version-specific details, refer to the Ericsson Desktop release notes and product documentation supplied with your package.