Emperium Hospitality Point of Sale — A Complete Buyer’s GuideEmperium Hospitality Point of Sale (POS) is a specialized software and hardware ecosystem designed for restaurants, hotels, bars, cafes, and other hospitality businesses. This guide walks through what Emperium offers, who it’s best for, core features, deployment options, pricing considerations, integrations, implementation tips, and how to evaluate it against alternatives so you can decide whether it’s the right investment for your operation.
What is Emperium Hospitality POS?
Emperium is a purpose-built hospitality POS platform that combines front-of-house (FOH) ordering, back-of-house (BOH) kitchen management, table and reservation management, inventory controls, and reporting. It aims to simplify operations across service, ordering, payments, and analytics while supporting multi-location management, offline operation, and integrations with third-party systems (payment processors, accounting, online ordering, loyalty platforms).
Who it’s for
- Independent restaurants and cafés looking for industry-focused POS features.
- Multi-location chains and franchise operations that need centralized management and reporting.
- Hotels and resort F&B outlets requiring integrated billing with property management.
- Bars and quick-service venues needing fast, reliable order processing and payments.
Core features and capabilities
Order management
- Table management with seat-level ordering, splitting checks, and timed course routing.
- Quick-entry mode for counter or QSR service with modifiers, combo meals, and upsell prompts.
- Strong offline caching so the system continues taking orders if the network drops.
Payments and checkout
- Integrated payment processing with EMV, NFC/contactless, and mobile wallet support.
- Tip management, split-tender payments, and configurable tax rules per location.
- End-to-end payment security (tokenization and PCI-compliant processing workflows).
Kitchen display and back-of-house
- Kitchen Display System (KDS) with order prioritization, ticket timers, and routing by station.
- Ingredient-level ticketing for prep stations and printing to multiple printers or displays.
- Recipe and prep management to support consistent food preparation and portion control.
Inventory & purchasing
- Ingredient-level inventory tracking with real-time usage updates from sales.
- Par-level alerts, vendor purchase order generation, and receiving workflows.
- Food cost reporting and recipe costing to monitor margins.
Reporting & analytics
- Real-time sales dashboards, labor reports, and menu performance.
- Cost of goods sold (COGS) and profitability by item, category, server, or location.
- Scheduled reports and exportable data for accounting systems.
Staff management
- Role-based access controls and audit trails for shifts and transactions.
- Timeclock integration and labor forecasting tools to optimize scheduling.
- Server performance metrics and tip reporting.
Multi-location & central management
- Centralized menu and pricing updates pushed to all sites.
- Consolidated reporting across locations with location-level filters.
- Permissions and user management at both local and corporate levels.
Integrations & extensibility
- POS APIs and marketplace integrations for online ordering, delivery, loyalty, and accounting.
- Third-party payment processors supported (verify compatibility for your merchant account).
- Hardware compatibility with common terminals, receipt printers, cash drawers, and kitchen screens.
Deployment & hardware
- Cloud-first architecture with hybrid offline capability (local caching).
- Runs on industry-standard terminals, tablets (iOS/Android depending on platform support), and Windows devices.
- On-premises or fully cloud-hosted options depending on security and connectivity needs.
Benefits of choosing Emperium
- Hospitality-focused features built around typical restaurant workflows.
- Scales from single units to enterprise multi-site operations.
- Integrations reduce manual reconciliation and improve customer experience (online ordering, loyalty).
- Offline resilience helps avoid lost sales during connectivity issues.
- Centralized control simplifies franchise or corporate management.
Potential drawbacks & limitations
- Implementation complexity: advanced features and integrations can require professional setup.
- Cost: feature-rich systems and enterprise modules may have higher upfront or subscription costs.
- Hardware compatibility: verify required hardware models and warranties; some features may require newer terminals.
- Regional payment processor support: ensure Emperium supports your preferred merchant/provider in your country.
Pricing considerations
Emperium’s pricing typically includes:
- Software subscription (per terminal or monthly per-location).
- Hardware costs (terminals, tablets, printers, KDS).
- Payment processing fees (varies by processor).
- Implementation and training fees for initial setup.
- Optional add-ons (online ordering, loyalty, inventory modules, APIs).
To budget:
- Calculate total cost of ownership (TCO) over 3–5 years: software subscriptions + hardware replacement + payment fees + implementation.
- Consider revenue improvements (faster table turns, reduced waste, increased average checks via upsells) when justifying cost.
Implementation checklist
Pre-launch
- Map current workflows (ordering, kitchen, payments, inventory) to how Emperium will handle them.
- Choose hardware and confirm compatibility with Emperium features you need.
- Plan network architecture with failover and sufficient Wi‑Fi coverage for POS terminals and KDS.
- Set up payment processing account and test EMV/contactless flows.
During setup
- Migrate menus, pricing, and recipes; configure modifiers, combos, and prompts.
- Train staff on terminal operations, modifiers, refunds, and offline procedures.
- Configure integrations (online ordering, accounting exports, loyalty) and test data flows.
Post-launch
- Monitor early transactions and reconcile with expected sales.
- Gather staff feedback and adjust button layouts, prompts, and KDS routing.
- Use reporting to refine menu pricing and inventory par levels.
How Emperium compares to alternatives
Area | Emperium Hospitality POS | Typical Generic POS |
---|---|---|
Hospitality-specific workflows | Yes — table/timed routing, KDS, recipe costing | Often limited; may need add-ons |
Multi-location support | Strong — centralized management | Varies; enterprise plans often needed |
Offline capability | Yes — local caching | Some platforms lack robust offline mode |
Integrations | Wide marketplace and APIs | Varies; ecosystem-dependent |
Total cost | Mid-to-high depending on modules | Low-to-high depending on vendor & features |
Key questions to ask Emperium (or a reseller) before buying
- Which hardware models are required/recommended for my venue type?
- How does offline mode work and what are its limits?
- What payment processors and merchant accounts are supported in my country?
- Are software updates automatic and how are they scheduled?
- What onboarding, training, and support options are included? SLA response times?
- How are data backups, security, and PCI compliance handled?
- Can I trial the system or run a pilot at one location before full rollout?
- What are the customization limits for menus, promos, and loyalty programs?
Final considerations and decision tips
- Match features to pain points: prioritize features that address your biggest operational problems (speed of service, inventory waste, multi-location reporting).
- Run a pilot: deploy at one site first to validate workflows and staff adoption.
- Factor hidden costs: onboarding, custom integrations, and hardware replacements add to TCO.
- Prioritize support and training: a feature-rich system only pays off if staff can use it effectively.
If you want, I can:
- Create a one-page checklist tailored to your venue type (restaurant, bar, hotel).
- Draft email questions to send to Emperium’s sales team or resellers.